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Technical Support Plans
The following plans are available to all clients who have purchased a current version
of R:BASE, R:WEB Suite, Oterro,
or other R:BASE related products. At this time the
following R:BASE and Oterro versions are supported:
- R:BASE - Versions 7.0 and higher
- Oterro - Versions 2.6 and higher
Payment for all plans must be received prior to usage.
Questions and Support requests should be directed as follows:
Mail:
R:BASE Technologies, Inc.
3935 Old William Penn Highway
Murrysville, Pennsylvania 15668-1854
United States of America
Phone: 724-733-0053
Fax: 724-733-0196
Email: support@rbase.com
VIP Customer Service and Support Plan ($1,695.00)
- 15 Hour block of time good for one year from purchase date
- Private links and the provision of special R:BASE 7.x version for users with more than 50 licenses, which
will not require the entering of a License Key when using R:BASE over a Local/Wide Area Network
- Private updates and in-line patches before the official release of next update
- Monthly updates of all in-house developments for next scheduled public updates for current versions
- Unlimited Priority Fax and Email support
- Notification of Bugs and Fixes
- Report of time remaining upon request
- 30 Day notification of Plan Expiration
Plan A ($1,295.00)
- 10 Hour block of time good for one year from purchase date
- Billing in 15 minute increments
- Unlimited Priority Fax and Email support
- Notification of Bugs and Fixes
- Report of time remaining upon request
- 30 Day notification of Plan Expiration
Plan B ($745.00)
- 5 Hour block of time good for one year from purchase date
- Billing in 15 minute increments
- Unlimited Priority Fax and Email support
- Notification of Bugs and Fixes
- Report of time remaining upon request
- 30 Day notification of Plan Expiration
Plan C ($149.00)
- 1 Hour block of time good for one month from purchase date
- Billing in 15 minute increments
- Unlimited Fax and Email support
Plan D ($49.00 Per Unit)
- Billing in units consisting of 15 minutes per unit
- Non-Priority Fax and Email support
Legacy Product Support Plan ($1,995.00/Year)
- Available for all non-current versions
- Unlimited non-consulting support via phone, email or fax.
- Maximum of 2 hours on the phone per day
Terms
- Phone support calls cannot exceed 30 minutes, unless a scheduled time has been established with our
technical support staff.
- Upon establishing contact with our technical support staff, please reference your plan level and contact
information.
Back to Support
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